Customer Service
As I look around today’s business environment, I see a change in one particular area of operations that I find quite alarming. There is a definite change in how people approach and execute customer service. What a lot of people don’t realize is that, in most instances, a happy customer is one who will continue to [...]
Sell Based on Value
In today’s world of technology, one can be a bit overcome by all of the choices that are out there. Back over 20 plus years ago, you could “frighten” someone into making a buying decision regarding technology. Today people are much more savy on technology and are not just into buying stuff just because it’s [...]
Delivery Sells
A good salesman or sales manager is only as good as the ability of his/her organization to deliver, implement or install the products and/or services that he/she is selling. It is important for sales to work hand-in-hand with the delivery and account management arms of the organization to insure that this indeed happens. The ability [...]